Returns

We will gladly accept returns within 15 days of receipt for all merchandise.

Merchandise must be in original packaging and condition. You may elect to receive  a full store credit minus any shipping fees, or we can credit your credit card for the full amount minus any shipping costs.

If an item has been damaged during shipping, we will replace the item at no additional cost to you once we receive the damaged merchandise. Under certain circumstances there will be a 5% restocking fee for returned merchandise. 

You will need to email us prior to making the return and indicate if you would like an in-store credit or a charge credit. Once we receive the return, Customer is responsible for all shipping charges. We want you to be happy!

Dollhouse Kits and Models may be subject to a 20% restocking fee.